Concept Project — demonstration, editable
Support Assistant AI Workflow
AI Solutions · AI Assistant · Automation · WhatsApp-ready
An assistant that drafts replies and routes enquiries, with a human approving every send.
Challenge
Routine enquiries took hours each day, while urgent messages waited in the same inbox.
Approach
We classified real enquiry types first, then built drafting and routing rules with explicit human-review steps.
Design / Implementation
Enquiry classification, draft replies, routing rules and an approval queue for the team.
Verified outcomes
Concept demonstration only — no verified client outcome is claimed for this project.
Goals
- — Answer routine questions faster
- — Route urgent enquiries to a person quickly
- — Never send an AI reply without human approval
Deliverables
- — Assistant workflow
- — Classification and routing rules
- — Approval and usage notes
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